Eric Burns

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Votes on activity by Eric Burns Sort by votes Recent activity Votes
  • How to edit location settings

    Answer: Dashboard > Location > Edit Location > Settings    1.) From the Main Dashboard, click on the “Location” button located on the left side of the screen. 2.) Next, click on the location name y...

  • Not connecting to Internet (Setup)

    If the Access Point appears to be online but devices are not connecting to the internet, here are a few things to check for:   1.) Confirm your Ethernet cord (the cord that looks like an over-sized...

  • How to update your Splash Page

      Answer: Dashboard > Location > Edit Location > Splash Page From the Main Dashboard click on the “Location” button located on the left side of the screen. Next, click on “Edit Location” dependi...

  • How to find location ID number

    When troubleshooting providing your account rep or support team member with the location ID of the account you have questions on allows our team to locate your account quickly and efficiently and e...

  • Adding additional (non-Gazella) Access Points

    A "Daisy Chain" approach. Want to broadcast the wifi marketing to additional access points? With the proper settings you can plug additional access points into the Ethernet ports on the back of yo...

  • DHCP is not enabled on my firewall

    At this time you will need to enable DHCP on your current router for you wifi marketing solution to acquire a proper IP address. 

  • Create Additional SSL Security with Cloudflare

      Link to "How To" Video.   How to make your white label wifi marketing dashboard even more secure.  While the standard wifi marketing dashboard setup is plenty secure. If you want to take an extra...

  • Locked Out of Account (24 Hours)

    If you get the message you have been locked out of your account for incorrect login attempts, that IP address will be blocked for 24 hours. Most accounts will allow for up to six incorrect password...

  • What is wifi device return policy?

    Device Return Policy:For no additional charges, access point should be returned within 30 days of cancellation. Gazella will provide prepaid postage to return the device. If the access point is not...

  • What is an SSID?

    The technical name for SSID is "Service Set Identifier" It is also often referenced as the Internet Name.  SSID is a case sensitive, 32 alphanumeric characters unique identifier attached to the he...