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Eric Burns

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  • Are multiple access points needed?

    Access Point covers 5,000 square feet, depending on how many people are using wifi, speeds necessary (i.e. technology conference would need more reliable wifi than a restaurant). Wide open space or...

  • How do I cancel subscription?

    Send an email to Support@GazellaWifi.com, and just let us know you are ready to cancel.  We are sorry to see you go. Thank you for being with us. There could be various reasons for leaving and we h...

  • Adding additional (non-Gazella) Access Points

    A "Daisy Chain" approach. Want to broadcast the wifi marketing to additional access points? With the proper settings you can plug additional access points into the Ethernet ports on the back of yo...

  • How to update your Splash Page

      Answer: Dashboard > Location > Edit Location > Splash Page From the Main Dashboard click on the “Location” button located on the left side of the screen. Next, click on “Edit Location” dependi...

  • Create Additional SSL Security with Cloudflare

      Link to "How To" Video.   How to make your white label wifi marketing dashboard even more secure.  While the standard wifi marketing dashboard setup is plenty secure. If you want to take an extra...

  • How to find location ID number

    When troubleshooting providing your account rep or support team member with the location ID of the account you have questions on allows our team to locate your account quickly and efficiently and e...

  • Not connecting to Internet (Setup)

    If the Access Point appears to be online but devices are not connecting to the internet, here are a few things to check for:   1.) Confirm your Ethernet cord (the cord that looks like an over-sized...

  • What is an SSID?

    The technical name for SSID is "Service Set Identifier" It is also often referenced as the Internet Name.  SSID is a case sensitive, 32 alphanumeric characters unique identifier attached to the he...

  • How to redirect wifi guest to external web page

    Answer: Login > Locations > Select Location Go to GazellaWifi.com and Login. Select “Locations” (left column). Select the location of the router you would like to redirect. Under the splash...

  • How to tell if Gazella is online (connected to Internet)

     Not sure if your Access Point is online?     1.) Log into your Gazella Dashboard: sys.gazellawifi.com   2.) Click on Locations tab on left-hand side   3.) Click Edit to access the specific dashbo...