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Eric Burns

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Activity overview

Latest activity by Eric Burns
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    Eric Burns created an article,

    How to find location ID number

    When troubleshooting providing your account rep or support team member with the location ID of the account you have questions on allows our team to locate your account quickly and efficiently and e...

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    Eric Burns created an article,

    Adding additional (non-Gazella) Access Points

    A "Daisy Chain" approach. Want to broadcast the wifi marketing to additional access points? With the proper settings you can plug additional access points into the Ethernet ports on the back of yo...

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    Eric Burns created an article,

    DHCP is not enabled on my firewall

    At this time you will need to enable DHCP on your current router for you wifi marketing solution to acquire a proper IP address. 

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    Eric Burns created an article,

    Create Additional SSL Security with Cloudflare

      Link to "How To" Video.   How to make your white label wifi marketing dashboard even more secure.  While the standard wifi marketing dashboard setup is plenty secure. If you want to take an extra...

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    Eric Burns created an article,

    Locked Out of Account (24 Hours)

    If you get the message you have been locked out of your account for incorrect login attempts, that IP address will be blocked for 24 hours. Most accounts will allow for up to six incorrect password...

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    Eric Burns created an article,

    What is wifi device return policy?

    Device Return Policy:For no additional charges, access point should be returned within 30 days of cancellation. Gazella will provide prepaid postage to return the device. If the access point is not...

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    Eric Burns created an article,

    What is an SSID?

    The technical name for SSID is "Service Set Identifier" It is also often referenced as the Internet Name.  SSID is a case sensitive, 32 alphanumeric characters unique identifier attached to the he...

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    Eric Burns created an article,

    Access Point Not Connecting Due to a Firewall

    So you hit a wall...a firewall that is? If your access point is unable to connect due to a Firewall setting. Here is what you should do: 1.) Do a standard reboot, unplug from the power source and ...

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    Eric Burns created an article,

    How to export all data in access log using pagination

    1.) Show/Hide Pagination. This will allow you to see all the data on one page. Depending on the amount of data you have collected, this could take a few minutes.    2.) Choose which format you wan...

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    Eric Burns created an article,

    Access Point Tech Specs