Router Number location
-For white routers: The router number is located on the QR Sticker situated
on the bottom left part of the modem. Usually has 3-4 digits
-For black routers: The router number is situated at the back of the modem.
It typically starts with 2018 and another 7 digits follow (ex: 20181200367)
Basic Wifi Troubleshooting Steps:
1.) For white routers: Check if there is a green blinking light underneath the
blue port and a bluish/purplish light in front of the router
2.) For Black Routers: Check if the 3rd light from the left (WAN light) is
3.) If no, make sure that the router is connected to a power source/plugged in
4.) If yes, reboot by unplugging the power cord and Ethernet cable. Wait for
15 seconds before plugging it back in.
5.) If it’s still offline, make sure that the Gazella router is connected to your
existing router or connected with a switch then to the existing router.
6.) If it is now connected, try connecting on the wifi with the correct wifi name
and you should be redirected to your splash page/welcome page.
7.) After signing in, you should now be able to access the internet or be
redirected to your website.
8.) If it’s still offline or not working, call the Gazella support hotline or send an
1.) The approximate coverage of the Gazella router is:
Outdoor Space: 300ft / 92m
Indoor Space: 150ft / 46m
2.) If it is far from the guest area, you should either purchase a longer ethernet cable for the router to be transferred or a wifi repeater which could extend your network’s range.
You can also read this article on how to check the speed of your connection from your existing router: Slow Internet Connection