If you are experiencing a spotty internet connection then walk through the following steps.
If you have another available internet network, then log into your dashboard so you can monitor the status of your router.
- Verify that one end of the power cable is securely connected to the wall outlet or power strip and the other end is securely connected to the Gazella router.
- Verify that one end of the power cable is securely connected to the wall outlet or power strip and the other end is securely connected to their existing router/modem.
- Verify that one end of the ethernet cable is securely connected to the blue port on the Gazella router.
- Verify that the other end is securely connected to an ethernet or LAN port on their existing router/modem.
Once everything is securely plugged in and router shows online in your locations page:
- Verify that you see your SSID (network name) in the available networks.
- If you do see your SSID then attempt to log into their Gazella network.
- If you don't see your SSID then refer to the section below.
If they are having trouble connecting still:
Please take screenshots of whatever error you are encountering and send them to support@gazellawifi.com.
We will then look further into the issue and give you a call once we diagnose and solve the issue.
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